Return & Refund Policy

1. Return Eligibility

We stand by the quality of our electronics and DIY kits. If you are not completely satisfied with your purchase, we accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original, unopened packaging with all anti-static (ESD) seals fully intact.

2. Non-Returnable Items

Due to the highly sensitive nature of bare electronics, microcontrollers, and raw components, certain items cannot be returned under any circumstances to protect the integrity of our inventory:

• Modified Components: Any board or component that has been soldered, desoldered, or physically altered.
• Improper Handling: Items subjected to overvoltage, reverse polarity, short circuits, or static electricity discharge (ESD) damage by the user.
• Incomplete Kits: DIY kits that have been opened and are missing loose parts, jumper wires, or documentation.

3. Dead on Arrival (DOA) & Defective Parts

Every component is verified before dispatch, but manufacturing defects can occasionally slip through. If you receive a defective or Dead on Arrival (DOA) item, you must report it to our support team within 7 days of delivery.

To process a DOA claim, we require clear photographic or video evidence of your wiring setup and power supply configuration. This allows our technical team to verify that the failure is due to a hardware defect rather than user error or improper circuitry.

4. Return Shipping

If your return is approved for a defective or incorrect item, we will provide a prepaid return shipping label. For all other approved returns (e.g., ordering the wrong component or buyer's remorse), you will be responsible for paying your own shipping costs to return the item. Original shipping costs are non-refundable. We highly recommend using a trackable courier service and utilizing anti-static bubble wrap.

5. Inspection and Refunds

Once your return is received at our facility, our technicians will inspect the components for physical damage, burnt traces, or signs of usage. We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days, depending on your bank's processing times.

6. Initiating a Return

To initiate a return or report a defective component, please contact our returns department with your Order ID and a detailed explanation of the issue: